Find out for yourself how IPR’s commitment to customer service is second to none!
At IPR, we believe in the cliché “Customer is King”. This philosophy emanates throughout our organization. When a customer appreciates this level of service, a business relationship is sure to develop.
A first impression speaks volumes. At IPR, we believe in making every effort to make a customer feel comfortable, welcome, and appreciated whether you are calling for the first time or are a long time customer.
All of IPR’s customer service representatives are not only friendly but very knowledgeable. If they can’t help you, they will find someone in the organization who can.
We don’t just send any technician in the field to satisfy a customer requirement. Instead, we make sure each technician is capable of completing the task at hand. In cases where design work is required, we don’t hesitate to send engineering support into the field.
Whenever possible, IPR tries to help a customer solve a problem in the most timely and efficient manner. Our remote service capabilties help save our customers time and money in reducing service costs and getting their equipment back in service faster.
Validation Assistance & Training
To ensure our customers successfully validate, implement, and utilize their equipment, IPR offers on-site validation assistance and training services.
IPR’s calibration technicians are trained and qualified to calibrate each of IPR’s automation products. SOPs document the calibration procedures and certificates of calibration are provided with each service visit.